What to do When Canon Printer Not Responding?

Published by Kevin Miller on

A number of computer users who are accessing wireless Canon printer for their office work or personal printing jobs often complain that their printer refuses to respond at certain intervals. If you are also the one who is experiencing Canon Printer Not Responding type of error message on the screen, it is best to seek help from experts’ technicians. They are talented and have proficiency to deal with such type of Canon printer problem. So, don’t delay in obtaining Canon Support or getting confused as it is reliable and trustworthy. Once you avail some ideas, your Canon printer will automatically respond and be ready to print without any obstacle.

Causes of Canon Printer Not Responding

Keep your eyes feast on the below-noted points as there you will know the reason behind getting such a complication.

  • The printer driver is configured with an improper port
  • An incorrect access point may got selected during the initial setup
  • 3rd party firewall or antivirus software is interfering with the printer application
  • Due to USB problem. Connect the cable to the port properly.

Solutions to Fix Canon Printer Not Responding

In most cases, the major culprit behind the printer not responding error is due to having lack of communication between your PC and printer. If that is the issue, then below are the following points that might be helpful for you in exterminating this particular error code from your operating system. Have a look:

  • First of all press the ‘Setup’ button on your wireless Canon printer and then go to Wireless LAN setup
  • After that press OK
  • You will now need to choose Easy Setup and confirm your choice by clicking on OK button
  • Choose Access Point and then type Wi-Fi password correctly before you press OK button
  • Search for the setup disk and then insert it into your PC. You will now have to run the setup program for installing the Canon printer to your operating system
  • Choose Install button to start the process
  • Start the printer installation process by clicking on Next button and following the on-screen instructions
  • Now, wait for a while to complete the canon printer installation process

After finishing the above-written procedure, you can hassle-freely print documents with your Canon printer device. But in case yet find the same error message, then give a ring at Canon Support Number and get united with the expert as well as qualified technicians. They will sort your problem out within a minute, for sure.

How to fix Canon Printer not responding on MAC

There might be numerous issues if your printer is not working. These can be caused by faulty wired connections, driver issues, or network connectivity issues.  By following the steps mentioned below, make sure to connect your MAC and Printer across the same wireless network. Also, check some basic hardware issues that might require hardware fixes, get them fixed before proceeding further such as the Canon printer is not connecting to the WiFi. Once you are done with fixing the hardware issue, move further according to the guide.

Here are the steps you need to follow in case your Canon Printer is not responding on MAC.

  • The most common issue behind the printer not being detected by the computer is because of incorrectly installed drivers or outdated drivers. These might create an issue while connecting to the MAC and they won’t generate a proper response. If you are getting an error message from the Canon printer or it stops working suddenly. There might be a chance that your printer drivers need an update.  Let’s understand the method to update the Canon printer drivers for the Canon printer.
  • Go to support.usa.canon.com if you are residing in the US, or visit the respective website to download the drivers. Once the site is open, OS will be detected automatically/ you can manually select the operating system and model no. of the printer. Click on the download of the latest drivers. Once the drivers are downloaded, install them.
  • Now restart the printer and try reconnecting the Canon printer to the MAC, check if it is working properly with the computer.

Try to Reset the MAC Printing System

If your Canon printer not responding issue persists then you must try to reset your canon printer.

  • Go to the Apple menu followed by the System Preferences, then select Printers & Scanners
  • Select your printer while holding the control button.
  • A pop-up menu will appear on the screen, select the Option “ Reset Printing System”
  • Once you have reset the printing system, you need to reconnect the printer to the MAC.
  • Go Back To System Preferences then click on the “+” sign to add the printer in the bottom right panel.
  • Check if your printer is connected to the same working wireless network to which your MAC is connected.
  • The same Pop-up menu will appear on the screen, a list of the nearby printers will appear on your screen. Select your desired Canon printer to whom you want to connect.
  • Wait for a few moments while your printer gets connected to the MAC.

Disconnect the VPN Connection

It might be possible that you are connected to MAC via a VPN connection. In that case, you might receive error messages. Since VPN blocks the connection of your printer to the MAC. Hence try disabling the VPN and try to reconnect your printer with the same WiFi network.

Check your printing queue 

Your pooling print queue can cause your printer to become unresponsive and get disconnected and hence you will get the Canon printer not responding error.

Application Timeout can pause some printing tasks. In simple terms, the printer didn’t get its job done in a certain time period. If you have a printing task paused at the top of the print queue, it can cause a blockage to the upcoming printing tasks.

Follow the below steps to get that fixed:

  1. Click On Apple Menu, again click on System Preferences.
  2. Select Printers & Scanners.
  3. Select your printer on the left panel of the window and select Open Print Queue.
  4. All the ongoing printing tasks will appear in a pop-up window. Check the status of each print queue and close all of them. Again try printing a new job.


We hope after following the above methods you can fix your canon printer that won’t turn on. If you are still not able to start your printer or if you are getting any other issue consider contacting our canon printer support experts for more help.

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